Option to return merchandise up to 30 days after receipt

Without prejudice to your statutory right of revocation, we offer you the option of returning the merchandise within 30 days of you receiving them. This return option allows you, even after the 14-day revocation period has expired, to cancel the contract by returning the merchandise to us, within 30 days of receiving them (this period commences upon your receipt of the merchandise).

If you are returning our merchandise, you can use the return shipping label enclosed with your order, or you can print the label out yourself from your customer account page. Please contact Customer Care if you have any problems downloading the return shipping label or you do not have access to a printer.

Your merchandise will be deemed returned within 30 days if you send it within such time. However, your exercise of this return option is preconditioned upon the merchandise being returned in full in its original condition, intact and undamaged, and in its original packaging. Until the period for exercising the statutory right of revocation expires, the statutory provisions governing this right shall apply exclusively. The option to return merchandise does not limit your statutory warranty rights, to which you remain entitled without qualification. The option to return merchandise does not apply to gift vouchers.

The voluntary 30 days return right does not exist for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.

The statutory warranty rights remain unaffected from the voluntary 30 days return right. The voluntary 30 days right of return is not applicable to the purchase of gift vouchers.